The setup was straightforward and the system has been reliable from day one. It gives us real peace of mind knowing we have backup power ready when we need it.

Questions? We've got answers.
Everything you need to know about shipping, delivery, tracking and returns at Powerlance.
01
Do I have to pay for shipping?
Not at all! We offer Free Standard Shipping on all orders within the United States. There are no hidden shipping fees or unexpected costs—the price shown at checkout is the final price for delivery to your door.
02
How long will it take for my order to arrive?
We work hard to get your order to you as quickly as possible. Most orders are processed within 1 business day, with transit typically taking 3–5 business days.
In most cases, you can expect your order to arrive within approximately 4–6 business days.
03
Can I track my order?
Yes, definitely! As soon as your order ships, we'll send you a confirmation email containing your tracking number.
You can also check your delivery status anytime by selecting “Track Your Order” from our website menu. Simply enter your tracking number to view the latest updates on your shipment.
04
What is your return policy?
We want you to feel confident with your Powerlance purchase. If something isn't quite right, we offer a straightforward and hassle-free return process.
Please contact our support team at contact@powerlance.com within the applicable return window, and our team will guide you through the next steps.
Trusted when it matters.
Real experiences from customers who count on dependable power at home and beyond.
The setup was straightforward and the system has been reliable from day one. It gives us real peace of mind knowing we have backup power ready when we need it.
The setup was straightforward and the system has been reliable from day one. It gives us real peace of mind knowing we have backup power ready when we need it.