Last Updated: 16 August 2026

At Powerlance, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order, provided that:

• The item has not been installed or used.
• It is in new, resalable condition with all original accessories, manuals, packaging, and protective materials.
• You provide a valid proof of purchase (order confirmation or receipt).
• Your return request has been approved by our customer support team before shipping the item back.

Non-Returnable Items

For safety, quality, and product condition reasons, we cannot accept returns for:

• Portable power stations, backup batteries, generators, inverters, or home energy systems that have been installed, activated, connected to a home electrical system, or used beyond reasonable inspection.
• Products showing signs of wear, misuse, modification, improper charging, improper storage, unauthorized installation, or accidental damage.
• Batteries or power systems damaged due to incorrect voltage, incompatible equipment, improper wiring, overloading, exposure to water, excessive heat, or failure to follow the manufacturer's instructions.
• Items returned without their original packaging, manuals, cables, adapters, chargers, connectors, accessories, or other included components.
• Products that have been opened, modified, repaired, or serviced by an unauthorized third party.
• Products damaged as a result of incorrect installation, improper operation, unauthorized repairs, or failure to follow the manufacturer's safety and operating instructions.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery and include photos of the issue.

We will arrange a replacement, exchange, or full refund where appropriate.

Return Shipping

• If you change your mind, we’ll cover the return shipping costs.
• If the product is faulty, damaged on arrival, or we shipped the wrong item, we will cover the return shipping costs.

Refunds

Refunds are processed after we receive and inspect the returned item.

Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional processing time may apply.

Exchanges

We replace items only if they are defective, damaged, or you received an incorrect product.

Order Cancellation

Orders may be cancelled before they have been dispatched. Once an order has shipped, our standard return policy applies.

Contact Us

For all return or refund requests, please contact our customer support team:

Email: Contact@powerlancesupply.com

Please include your order number in all correspondence so we can assist you as quickly as possible.